Preserve the customer context
Use tenant-scoped retrieval, customer policies, and configured sources.
FOR MANAGED SERVICE PROVIDERS
Make hard-won knowledge repeatable.
Give technicians a shared path from a familiar customer problem to a reviewed, reusable response.
THE EVERYDAY FRICTION
Your best technician cannot be every escalation.
Resolutions live in ticket histories, personal notes, and the heads of experienced people. AutoSolve makes that history searchable in the customer context and connects it to reviewable automation, field records, and outcomes.
Standardize useful work
Turn repeated checks and known resolutions into workflows with explicit targets and triggers.
Carry the history forward
Use outcome feedback and site baselines to give the next technician a better starting point.
FOLLOW THE WORK
From “someone should”
to a recorded outcome.
Choose a scenario to see how the pieces connect. This walkthrough illustrates the workflow; it does not operate live systems.
IT OPERATIONS
A service stops responding. Again.
Someone checks the host, finds the last ticket, repeats the fix, and writes the update.
THE HANDOFF
One connected record from the original symptom to the verification result.
- 01
Investigate
Gather the alert, target details, service state, and relevant prior resolution.
- 02
Prepare
Build a proposed response with the intended target, prerequisites, and recovery checks.
- 03
Review
Apply the configured policy. Route work requiring approval to an operator.
- 04
Verify
Run approved work, evaluate the declared checks, and retain the outcome.
A PRACTICAL FIRST STEP
Start where you can
measure the difference.
Start with one customer environment and one high-frequency service workflow. Agree on access, approvals, and success criteria first.
Discuss this pilotLET’S MAKE IT WORK
Bring the work you want off your plate.
See the platform. Choose a workflow. Define what success looks like.